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First Capital Connect customers in the east of England are set to find parking payments simpler and cheaper from 1 October this year. Train operator, First Capital Connect, is transforming its car parks with a new, streamlined payment system provided by RingGo, the UK's leading cashless parking service, that replaces the previous scheme. Michelle Smart, Director for Marketing, Communications and Customer Information at First Capital Connect says of the changeover. "We're very pleased to be moving to RingGo, as it provides several advantages for our individual and corporate customers and makes the whole journey experience simpler and more flexible." Some of the key benefits include: o The RingGo service is offered on a standard London number, so it's cheaper for customers to call than the old 0844 number. o RingGo offers on-line access to Inland Revenue approved VAT receipts. o The new service provides a wider range of on-line purchasing options, including long term e-permits, and finally o As well as over 40 First Capital Connect sites, customers can use the same service and account details at more than 1200 other RingGo sites across the UK." The transition between the two systems is being carefully managed to minimise disruption. Customers parking at First Capital Connect stations are advised to no longer use the 0844 number but to call 020 3046 0010. The four digit location codes for each car park are also changing - now starting with 22, rather than 71 and 72 under the previous operator. Over the next few weeks, customers parking at First Capital Connect stations - from Kings Lynn to Luton, and from Huntingdon to Palmers Green - will be given all the help they need as the changeover takes place: o Car hangers are being placed on the vehicles of those currently using park and pay by phone, detailing the switch to the new service. Further information is available on the First Capital Connect website; o New signs, banners and posters around the car parks advise motorists how to use RingGo and the new number to call; and o Leaflets, including a handy wallet card, summarise the new service and explain how to use it. Michelle Smart concludes "In any transition between systems, we try to make the changeover as smooth as possible. With all the information being provided, we're sure customers will quickly realise that things have changed - for the better." |
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